Customer Information

The following pages contain all the information you need to manage your electrical connection through NEV Power.

How to organise your connection – as most or our customers will be building their new home, this page outlines the process to obtain your electricity connection.

Setting up an Energy Agreement – before we can start supplying you with power you must set up an energy agreement with us which outlines what we will supply and our tariffs.

Smartgrid meter and power management – explains everything you need to know about our smartgrid and how this will reduce your power bills.

Our Electricity tariffs  – outlines the information regarding the charges you can expect for the supply of electricity.

NSW Govt Low Income Household Rebate – explains who is eligible and how to apply.

Understanding you bill – provides all the information regarding when and how frequently you can expect your bill

Payment options – outlines the various ways you can arrange to pay your bill

Reporting a fault, raising a concern or making a complaint – we are keen to understand when things are not going well. This page outlines the best way to report a problem.

Making changes to your account details – from time to time you may need to let us know new contact information such as a new email address – this page provides all the information you need to make changes.

Selling or Buying a property – when the time comes, and you need to move on, this page gives you information on closing your account. Or if you are buying an existing house in the village this gets you off on the right foot.