Policies & Forms

Billing

Billing Policy – outlined in our customer contract – see below 

Debt Recovery & Hardship Policy / Account Assistance Procedure – outlined in our customer contract see below

Code of conduct for debt recovery – NEV Code of Conduct for Debt Recovery

 

Customer Services

Complaint and Enquiry Policy  – NEV058 Code of Conduct – Customer Complaints V1.1

Customer Contract  –  NEV Water Customer Contract (Nov 2017)

Update your details form – NEV Water Customer Details form

Protection of Customer Information Policy  – outlined in our customer contract

 

Environmental

Community and Environment Policy – NEV051 Environmental Management Procedure V1    

 

Water

NEV Water – Standards for Potable and Recycled water connections – New Connection Standards for Potable and Recycled Water Rev_1_1

Drinking Water Quality Policy  & Recycled Water Policy  – NEV Water Quality Policy V1

NEV Water Infrastructure Plans – NEV Water Inrfastructure Plans Stage 1

WHS

WHS Policy – NEV030 Our H&S Commitment WHS01