New Customers

At NEV, we like to make things as easy and straight forward as possible for you in creating and managing your account. However, if there’s anything you’re not sure about or have any queries, please contact us.

If you are building a new home you will find the following document really useful as it outlines all the technical do’s and dont’s with regard to your potable and recycled water connections. Make sure you provide a copy of this document to your designer and eventually to your builder and/or plumber.  New Connection Standards for Potable and Recycled Water Rev_1_1.

As a new customer of NEV Water you will also need to complete the customer details form and the NEV Water Customer Contract. See links below.

If you have moved into an existing house you don’t need to formally connect or disconnect to our water supply. This occurred during the initial building stage. The water supply stays connected to our water mains and responsibility for the account simply moves from one customer name into another.

You do need, however, to complete the NEV Water Customer Details form in order that we have all your correct information. You also need to read and sign the NEV Water Customer Contract NEV Water Customer Contract (Nov 2017) so that you are aware of your responsibilities as well as NEV Water’s responsibilities in managing your water and sewage services.

If you’re buying or selling, your solicitor will agree on the portion of charges you are responsible for up to the date of settlement. This will then be either paid to the NEV Water bill or adjusted in your settlement amount. Your solicitor or conveyancer is the best person to explain to you how the water account has been split between the previous owner and you as the purchaser at settlement.

Water Wise Rules

From 1 July 2014 Water Wise Rules will be enforced similar to those in place throughout many parts of NSW including Sydney and the Central Coast. Among these rules is a restriction on watering outdoors between 10am and 4pm and the requirement to use a trigger nozzle when hosing.