Policies & Forms


Billing Policy – outlined in our customer contract – see below 

Debt Recovery & Hardship Policy / Account Assistance Procedure – outlined in our customer contract see below

Code of conduct for debt recovery – NEV Code of Conduct for Debt Recovery Rev1

Customer Services

Complaint and Enquiry Policy  – NEV058 Code of Conduct – Customer Complaints V1.1

Customer Contract  – NEV Water Customer Contract (2404)

Protection of Customer Information Policy  – outlined in our customer contract


Community and Environment Policy – NEV051 Environmental Management Procedure V1    


NEV Water – Standards for Potable and non potable water connections – New Connection Standards for Potable and Recycled Water Rev_1_1

Drinking Water Quality Policy  & Non potable Water Policy  – NEV Water Quality Policy V1

NEV Water Infrastructure Plans – NEV Water Infrastructure Plans Stage 1


WHS Policy – NEV030 Our H&S Commitment WHS01

To print this page click NEV Water – Policies & Forms – March 2018