Policies & Forms

Billing

Billing Policy – outlined in our customer contract – see below 

Policy regarding user charges – The Narara Ecovillage Board approved the following policy regarding commencement of water charges in April 2024. Potable, Non Potable and Waste water charges will commence from the date the lot owner requests connection of water or 2 years after the date the lot was originally purchased from Narara Ecovillage (the developer). All lot owners will be charged for all 3 services regardless of their intended connection and/or use. Owners cannot select to pay for only one of more of the services available.

Debt Recovery & Hardship Policy / Account Assistance Procedure – outlined in our customer contract see below

Code of conduct for debt recovery – NEV Code of Conduct for Debt Recovery Rev1

Customer Services

Complaint and Enquiry Policy  – NEV058 Code of Conduct – Customer Complaints V1.1

Customer Contract  – NEV Water Customer Contract (2404)

Protection of Customer Information Policy  – outlined in our customer contract

Environmental

Community and Environment Policy – NEV051 Environmental Management Procedure V1    

Water

NEV Water – Standards for Potable and non potable water connections – New Connection Standards for Potable and Recycled Water Rev_1_1

Drinking Water Quality Policy  & Non potable Water Policy  – NEV Water Quality Policy V1

NEV Water Infrastructure Plans – NEV Water Infrastructure Plans Stage 1

WHS

WHS Policy – NEV030 Our H&S Commitment WHS01

To print this page click NEV Water – Policies & Forms – March 2018