NEV Water
NEV Water provides all potable water and sewer services to the Narara Ecovillage community.
Potable water is supplied through a connection to Central Coast Council. Non-potable water is separately supplied to all residences for use in toilet flushing and garden irrigation.
NEV Water has an agreement with Central Coast Council to allow for the discharge of waste water into their sewer system.
NEV Power – our very own unique, clean and resilient power company.
NEV Power operates the micro-grid across the village, pioneering technology that optimises the solar power produced from our roofs with a large community battery. We are connected to the wider grid so we can draw on it when occasionally needed, but we are a substantial net exporter of around one megawatt hour per sunny day – enough for 50 homes – helping NSW become less reliant on fossil fuels. Should the outside grid go down, our solar-powered battery along with our backup generator can supply our needs for extended periods, ensuring the resilience of our village power needs.
The village comprises about one hundred lots across its ‘Northside’ and ‘Southside’ stages.
Noticed a defect?
If you see anything which looks incorrect or unsafe we encourage you to lodge a defect notice at the following link.
Builders & Contractors working with NEV
We have put together a document outlining how our water and power utilities work and what our builders need to know to work successfully with them.
Builders and Contractors guidelines – 20240627
NEV Water & Power – Making a complaint
If you feel that NEV Water or Power has not adequately responded to your question or concern or you are unhappy with our response we ask you to register a more formal complaint. NEV Water or Power will escalate your issue and undertake a process of review. We will provide you with a written response to your complaint as well as obviously doing our best to satisfactorily resolve the issue for you. NEV Water & Power have a formal complaint handling a disputes policy. A copy of this policy can be accessed from the following link. NEV058 Code of Conduct – Customer Complaints V1.1
If you are unhappy with the resolution to your complaint you have the opportunity of raising this with the Energy and Water Ombudsman NSW (EWON)
. You can call them on 1800 246545 or find more information on their website. EWON – Making a complaint