Welcome to the NEV water website.
Who do I contact if there is an emergency?
For all life-threatening emergencies: Dial 000 for Ambulance, Fire Brigade or Police.
What do I do if there is leak or my sewer is blocked?
If you become aware of any blockage or leak on your property we encourage you to immediately report this problem to NEV Water by calling 02 4328 1588. If you make the call outside of normal business hours you may be redirected to an emergency response number.
General contact information
NEV Water understands that from time to time customers may experience unexpected issues with their water or sewage service.
For all water, recycled water and sewer supply issues – Contact NEV Water on (02) 4328 1588 or email NEV Water on firstname.lastname@example.org.
The NEV Water website contains 4 sections providing information for customers and to assist customers in setting up and managing your water & sewer services.
Your account – Provides all the information you need to setup and manage your account with NEV Water. It includes information on prices, payment options, understanding you bill and reporting a fault or raising a concern.
Your home – provides some guidance on general plumbing within your home, how to use water efficiently and tips on helping us to manage waste water effectively as well as information on the use of recycled water.
Builders & Plumbers – provides information for your builder or plumber.
NEV Water – policies & forms – provides a summary of all our policies and the forms you may need to use.
Important notice – If you have any concerns or want to make a complaint please go to our page
Service Notices and AlertsNo current notices or alerts
NEV Water provides all potable water, sewer and non potable water services to the Narara Ecovillage.
All houses are supplied with 2 water connections, a potable water supply and a non potable water supply for toilet flushing and garden irrigation.
Potable water is supplied through a connection to Central Coast Council.
The village is exploring the use of water from an existing 45ML onsite reservoir known as Narara Dam. The dam water will be treated in a natural reed beed and additional UV cleansing to ensure the water reaches the standard for non potable water.
All black water (sewage) generated on site is piped through a sewerage network and collected in a buffer tank before being pumped through a rising main to the Central Coast Council main sewer system.