Welcome to the NEV water website.
Who do I contact if there is an emergency?
For all life-threatening emergencies: Dial 000 for Ambulance, Fire Brigade or Police.
What do I do if there is leak or my sewer is blocked?
If you become aware of any blockage or leak on your property we encourage you to immediately report this problem to NEV Water by calling 02 4328 1588. If you make the call outside of normal business hours you may be redirected to an emergency response number.
General contact information
NEV Water understands that from time to time customers may experience unexpected issues with their water or sewage service.
For all water, recycled water and sewer supply issues – Contact NEV Water on (02) 4328 1588 or email NEV Water on email@example.com.
For urgent issues relating directly to the Sewer or Potable Water treatment plants – Contact Aquacell on 1300 AQUACELL.
The NEV Water website contains 4 sections providing information for customers and to assist customers in setting up and managing your water & sewer services.
Your account – Provides all the information you need to setup and manage your account with NEV Water. It includes information on prices, payment options, understanding you bill and reporting a fault or raising a concern.
Your home – provides some guidance on general plumbing within your home, how to use water efficiently and tips on helping us to manage waste water effectively as well as information on the use of recycled water.
Builders & Plumbers – provides information for your builder or plumber.
NEV Water – policies & forms – provides a summary of all our policies and the forms you may need to use.
Important notice – If you have any concerns or want to make a complaint please go to our page
Service Notices and AlertsNo current notices or alerts
NEV Water provides all potable water, sewer and recycled water services to the Narara Ecovillage site.
For potable water, a temporary supply connection to Gosford potable water will be used until approximately 30 houses are occupied. This supply will then be replaced with the permanent potable water system. When this permanent potable water system is commissioned potable water is to be sourced from an existing 45ML onsite reservoir known as Narara Dam. The raw dam water will be treated in a potable water treatment plant to be designed, constructed, monitored and maintained by Aquacell. The plant design uses ultrafiltration, nanofiltration, UV and chlorination to ensure compliance with the Australian Drinking Water Guidelines (ADWG).
The proposed scheme provides for all black water (sewage) generated on site to be piped through a sewerage network and collected in a buffer tank at the waste water treatment plant (WWTP).
Recycled water production from the WWTP is to be reticulated to each residential lot and community facilities for toilet flushing and garden irrigation and to rural lots for disposal through irrigation of community agricultural land. With our membrane bioreactor (MBR) waste water system, wastewater is collected, treated and re-used for any combination of: irrigation, toilet flushing applications.
The treatment plant is maintained and operated under contract by Aquacell Pty Ltd and we make sure all wastewater is treated to a high standard that makes it safe for its intended use. All our systems have built-in monitoring systems and our expert technicians also keep an eye on things remotely.