Policies & Forms
Billing
Billing Policy – outlined in our customer contract – see below
Debt Recovery & Hardship Policy / Account Assistance Procedure – outlined in our customer contract see below
Code of conduct for debt recovery – NEV Code of Conduct for Debt Recovery Rev1
Customer Services
Complaint and Enquiry Policy – NEV058 Code of Conduct – Customer Complaints V1.1
Customer Contract – NEV Water Customer Contract (2404)
Protection of Customer Information Policy – outlined in our customer contract
Environmental
Community and Environment Policy – NEV051 Environmental Management Procedure V1
Water
NEV Water – Standards for Potable and non potable water connections – New Connection Standards for Potable and Recycled Water Rev_1_1
Drinking Water Quality Policy & Non potable Water Policy – NEV Water Quality Policy V1
NEV Water Infrastructure Plans – NEV Water Infrastructure Plans Stage 1
WHS
WHS Policy – NEV030 Our H&S Commitment WHS01
To print this page click NEV Water – Policies & Forms – March 2018