NEV Utilities

NEV Water

NEV Water provides all potable water, sewer and recycled water services to the Narara Ecovillage site.
For potable water, a temporary supply connection to Gosford potable water will be used until approximately 30 houses are occupied. This supply will then be replaced with the permanent potable water system.

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NEV Power

NEV Power operates a smart grid system that utilises first-in Australia technology to reduce infrastructure costs, balance and optimise the use of solar PV and battery storage, and produce a net carbon neutral village. The long term vision for NEV will see the village incorporate over 120 lots developed in 3 stages.

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NEV Water & Power – Making a complaint

If you feel that NEV Water or Power has not adequately responded to your question or concern or you are unhappy with our response we ask you to register a more formal complaint. NEV Water or Power will escalate your issue and undertake a process of review. We will provide you with a written response to your complaint as well as obviously doing our best to satisfactorily resolve the issue for you. NEV Water & Power have a formal complaint handling a disputes policy. A copy of this policy can be accessed from the following link.   NEV058 Code of Conduct – Customer Complaints V1.1 

If you are unhappy with the resolution to your complaint you have the opportunity of raising this with the Energy and Water Ombudsman NSW (EWON). You can call them on 1800 246545 or find more information on their website.   EWON – Making a complaint